MHP Recognized for Excellence in Patient Satisfaction
Mahaska Health Partnership
MAHASKA COUNTY – Mahaska Health Partnership is among 30 rural hospitals in Iowa recognized for Excellence in Patient Satisfaction.
According to MHP Director of Business Development Ross Schultz, the recognition comes from the National Organization of State Offices of Rural Health (NOSORH). NOSORH was established in 1995 to assist State Offices of Rural Health in their efforts to improve access to, and the quality of, healthcare for America’s 61 million rural citizens. The organization worked with iVantage Health Analytics to develop a data-driven program to identify indicators of excellence relevant to hospital performance and patient care across a broad spectrum.
“MHP was recognized for Excellence in Patient Perspectives, reflecting top quartile performance when compared to all acute care hospitals in the country,” Schultz explained. “This is a great honor, and it recognizes the tremendous accomplishments achieved in rural healthcare this year.
“As we celebrate National Rural Health Day on Nov. 19, MHP would like to thank our doctors, providers, nurses and staff throughout our health system for providing excellent care. We also thank our community for the trust and support they continue to provide.
“We believe this recognition is rooted in our commitment to our mission,” Schultz stressed. “Linking the science of medicine with the humanity of compassionate care. We strive to make healthcare personal through every interaction with our patients and visitors. Our delivery on this commitment results in an enhanced patient experience at MHP which is reflected by this honor.”
Over the past year, MHP has maintained high patient satisfaction percentages in Inpatient Services, the Birthing Center and Surgical Services; with some service lines consistently obtaining the top 95+ percentile. “We’re very proud of our updated facilities which do have an impact on patient’s satisfaction,” Schultz shared. “However, it’s the dedication of our providers and staff that has the most profound impact on our patients and this reward is a direct impact of their care.”
Mahaska Health Partnership, located in Oskaloosa, is a non-profit health system accredited by the Joint Commission. It is guided by its mission to provide exceptional customer service and health improvement, linking the science of medicine with the humanity of compassionate care. For more information about how Mahaska Health Partnership is making healthcare personal, look us up on the web: mahaskahealth.org.
